Resources for ordering durable medical equipment
As of Sept. 3, 2024, there is a new process to order durable medical equipment (DME) and home medical equipment (HME) with Parachute Health, our ordering partner.
These tip sheets will help guide you through the new process:
Be sure to complete the below training:
Contact information for questions or to receive additional help:
Technical Assistance Center: 877-725-4837
Link to ServiceHub request
Additional pointers for ordering:
For self-pay DME equipment only, a provider order is not required unless it will be billed to the insurance company (Medicare, Medicaid, Medicare Replacement Plans, Commercial insurance).
In this instance, a patient may pick up recommended DME from a DME storefront, order from Amazon, pick up from a charity closet, etc.
For DME billed to/paid for by the insurance company (Medicare, Medicaid, Medicare Replacement Plans, Commercial insurances), a provider order/prescription is required:
Only a person with prescriptive authority may order/prescribe (MD, DO, DPM, ARNP, PA, CNM).
DME order/script provisioning is out of scope for a caregiver lacking prescriptive authority (RN, PT, OT, SLP, RT, care manager, etc.).
The elements of this valid order/script are:
Patient Name
DME item description — the description can be either a general description (e.g., wheelchair or hospital bed), a HCPCS code, a HCPCS code narrative, or a brand name/model number
Quantity
Order Date
Treating Provider & NPI (MD, DO, DPM, ARNP, PA, CNM)
Provider signature
Face-to-face documentation (separate from order) by provider with prescriptive authority (Medicare/Medicaid)
The existing Home Health Face-to-Face documentation dot phrase has been modified to include DME – you can use the new dot phrase .DMEFACE2FACE
CMS Reference - 42 CFR 410.38(d)(1):