Get to Know Your Peaks Region Clinical Command Center Leaders
Since May 2019, the First Call Command Center has operated as a virtual, 24/7 center staffed with highly trained registered nurses with various clinical backgrounds. In this capacity, First Call has managed the logistics of patients' needs spanning the Emergency Department to inpatient units and has coordinated all bed placements across Intermountain Healthcare's Front Range care sites in Colorado. As of Dec. 5, 2024, First Call has expanded its footprint and manages logistics and centralized bed placements across all Peaks Region care sites.
At the forefront of their mission is continuing to be good stewards and partners in the dynamic and ever-evolving healthcare space. You will likely interact with the command center caregivers daily and sometimes may not even know it.
We are fortunate to have two very experienced professionals at the helm of the Peaks Region Clinical Command Center:
Jamie Refalosells, MSN, RN, CEN, Regional Director
Jamie has spent 15 of 21 years in healthcare working as a registered nurse. Her past leadership roles include ED manager/director, charge nurse/certified single-service consultant, and First Call manager. In addition to her many years of experience in emergency/trauma medicine, she has worked in pediatric medical surgery and intensive care.
Terra Meister BSN, RN, Regional Operations Manager
Terra has spent 13 of 20 years in healthcare working as a registered nurse. Her past leadership roles include charge nurse/certified single-service consultant and cardiac educator. Her experience includes working in PCU/ICU step-down, telemetry, home health and hospice.
How you can help:
Please be respectful and kind. The Command Center is here to serve the needs of our patients, our hospital and our medical staff. They are 100% committed to working in partnership to optimize transfer and bed placement logistics.
When returning pages to the Command Center, kindly consider responding with the following information:
Title & Name
Service
Hospital
(For example: "This is Dr. Amy Davis with the Family Medicine Teaching Service from St. Mary's Hospital.”)
If you see an opportunity for improvement, please reach out to Brad Neese, MD, who has been working closely with Jamie and Terra to help improve and streamline our process.